February 15, 2019
Privacy Notice
GrafTech International Holdings Inc. and its subsidiaries and affiliates (collectively, “GrafTech”) values your privacy, and we appreciate your trust that we will collect and retain your personal information carefully and sensibly. This Privacy Notice provides you with information on how GrafTech collects, uses, and shares information that you provide to us. This Privacy Notice applies to any information that you provide to us when accessing our website at www.graftech.com or our other online services (collectively, the “Website”).
By using our Website, you hereby represent and affirm that you are at least eighteen (18) years of age and have the lawful authority to use our Website and/or provide us with your personal information. You hereby consent to our use of your personal information in accordance with this Privacy Notice.
Personal Information
For purposes of this Privacy Notice, the term “personal information” means any information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal, or identifying, information that is linked, or linkable, to a specific individual, and is subject to a data protection law, regulation, or rule.
Information We Collect
GrafTech seeks to collect the minimal amount of personal information needed to satisfy our contractual obligations, or to otherwise provide you with goods or services. Generally, this is information that you provide us directly, such as your name, shipping address, telephone number, email address, driver’s license number, date of birth, or payment information (e.g., payment card number).
You may also provide us personal information about your purchases, returns, and exchanges, including warranty and rebate information. You may also provide us information in GrafTech-sponsored surveys, contests, promotions, or sweepstakes.
Automated Collection and Cookies
When you use our Website, we may collect certain information by automated means, via cookies and other technologies. Cookies are small files that a site, or its service provider, transfers to your computer’s hard drive through your Web browser (if you allow) that enables a service provider’s systems to recognize your browser and capture, as well as remember certain information. This information may be used to provide a better-tailored experience or for market research, data analytics, and system administration purposes. For instance, we may use this information to determine how many people visit our Website, which pages people visit, which browsers people use to access our Website, whether you have visited us before or are new to our Website, to store your preferences and settings, and for compliance with our legal obligations, policies, and procedures.
We may also use third-party web analytics services, such as those of Google Analytics, on our Website. These service providers help us analyze how users access and utilize our online services. Information collected as a part of Google Analytics, including your IP address, is automatically sent to Google, and Google may place cookies to help with the analysis. You can set your browser to reject all cookies or to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you choose to reject cookies associated with the Website, then some aspects of the Website may not work the same, properly, or as intended. In addition, you may change your preferences and opt-out of certain functions operated by Google Analytics by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their personal information is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs. For more information on how Google processes personal information, visit “How Google uses data when you use our partners' sites or apps,” at www.google.com/policies/privacy/partners, or any other URL Google may provide from time to time.
How We Use and Disclose Your Information
GrafTech uses and discloses your personal information for business purposes only. If you provide us with your personal information, GrafTech may use that information to send you products, information, or services. In order to do this, we may, when necessary, share information with business partners, financial institutions, shipping companies, postal authorities, or other third-party service providers.
GrafTech may disclose information when we believe in good faith that such disclosure (a) is necessary to comply with an applicable law, regulation or rule, or court order, warrant or subpoena; (b) is necessary to enforce the terms of a contract or agreement we have entered into with you, including the terms regulating the use of our Website; (c) is necessary to protect our property, reputation, business interests, or the safety, or rights, of others; (d) is to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale, or transfer, of some, or all, of GrafTech’s assets, whether as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by GrafTech about our customers, clients, or Website users, is among the assets transferred; and (e) will satisfy the purpose for which you provided the personal information, or for any other purpose disclosed by us when you provided the information.
Retention and Location
GrafTech retains, with limited exception, your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.
GrafTech is an international company and has headquarters in the United States. We may process your information outside the country in which you are located, including in the United States. We may also process your information in jurisdictions where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your personal information.
Information Security
We store your personal information in different ways, including paper and electronic form. The security of your personal information is important to us. We take commercially reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorized access, modification, or disclosure, including electronic and physical security. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any electronic transmission of personal information (e.g., over the internet) is at your own risk, and GrafTech is not responsible for the circumvention of any privacy settings or security measures contained on the Website.
Your Rights and Options
Marketing. You may, at any time, request that we stop sending you marketing or similar materials by following the “opt-out” instructions included within such materials or by contacting us directly.
California Privacy Rights. Pursuant to California’s “Shine the Light” law, if you live in California and have an established business relationship with us, once a year, you can request a list of the personal information we have shared with third parties for their marketing purposes, as well as a list of the third-parties that have received your personal information. To exercise your rights, you can email or write to us at the address below in the “Contact Information” section, and please label the subject of your letter as “California Shine the Light Inquiry.” However, please note that GrafTech does not, at any time, share your personal information with a third-party we know, or have reason to believe, uses the personal information to undertake independent direct marketing. Please also note that our Website does not interpret, or respond, to “do not track” signals. To learn more about this issue please visit allaboutdnt.com.
European Union (EU) Data Protection Law. If you are located in the EU, you may have certain rights with respect to your personal information. To the extent permitted by applicable data protection laws, such as the General Data Protection Regulation (2016/679), you may access the personal information we hold about you; request that inaccurate, outdated, or no longer necessary information be corrected, erased, or restricted; and request that we provide your personal information in a format that allows you to transfer it to another service provider. You also may withdraw your consent at any time where we are relying on your consent for the processing of your personal information. Further, you may object to our processing of your personal information where that processing is based on our legitimate interest. You have the right to lodge a complaint with your competent data protection authority. If you wish to exercise any of these rights, please contact us in accordance with the instructions provided below in the “Contact Information” section. We may need to collect and process information about you solely for the purpose of responding and satisfying any data right request you may have.
Children’s Privacy. Our Website is not directed to children under sixteen (16) years of age. If we learn to have collected, or received, personal information from a child under sixteen (16) years of age, without parental consent, or a lawful basis, we will delete that information immediately upon such notice. If you believe we may have erroneously collected information from, or about, a child under sixteen (16), please contact us in accordance with the instructions provided below in the “Contact Information” section.
Changes to Our Privacy Notice
It is our policy to post any changes we make to our Privacy Notice on this Website. If we make material changes to how we treat personal information, we will notify you through a notice on the Website home page or otherwise in a manner prescribed by law.
Contact Information
If you have any questions or concerns about this Privacy Notice, or would like to exercise any of the rights described herein, please contact us at:
GrafTech International Holdings Inc.
Attention: Legal Department
982 Keynote Circle
Brooklyn Heights, Ohio USA 44131
Tel: 1.216.676.2000
Fax: 1.216.676.2624